Building Better Answers With AI Agents: SAP’s Walter Sun

In this episode

In this special crossover episode, we're bringing you a conversation from our friends at Me, Myself, and AI, a podcast by MIT Sloan Management Review and Boston Consulting Group.
Walter Sun, Senior VP and Global Head of AI at SAP, joins hosts Shervin Khodabandeh and Sam Ransbotham for a deep dive into how SAP is deploying AI at scale across its platforms, from building a generative AI hub with access to over 30 large language models to developing specialized AI agents that reduce hallucinations. 

You’ll hear insights into:
The real-world use of small vs. large language models

  • How SAP is empowering employees through “AI Days”
  • What AI agents can teach us about specialization and collaboration
  • How to avoid hallucinations with fine-tuned, task-specific agents
  • Building trust and transparency into enterprise AI systems

Whether you're an AI enthusiast, enterprise leader, or just curious about how cutting-edge AI is transforming business, hear how AI is shaping industry strategy and transforming the market. 

About the speakers

Walter Sun
Senior Vice President, Global Head of AI at SAP

Walter Sun is senior vice president and global head of artificial intelligence at SAP, where his team applies AI across applications for improved automation, natural human-machine interaction, and augmentation of decisions.

Sun joined SAP in 2023 from Microsoft, where he was vice president of Copilot Applied Artificial Intelligence. While there, he founded Bing Predicts, which leveraged anonymized and aggregated data for predictive analytics. He also delivered many AI features for the Bing search engine, Microsoft Windows, Microsoft Dynamics 365, and Microsoft Power Platform. Previously, Sun worked at BlackRock Financial Management and at Apple as a senior software engineer.

Sun has taught at Seattle University and the University of Washington, and he is currently an advisory board member at Georgia Tech and the University of Rochester, and an MIT Technology Review Global Insights panelist. He obtained his bachelor’s from Georgia Tech and his Ph.D. and master’s from MIT.